EXTENDED WARRANTY

Make a purchase registration of the product with ELMARK trademark within 14 days after the purchase date and take EXTENDED WARRANTY up to 7 years.

ELMARK  products are in accordance with current European norms and standards and meet the highest quality requirements. We are proud with ALLIANZ GERMANY recognition for the lack of claims for 11 consecutive years in regard of insurance “Product liability” for 1 500 000 EUR. ELMARK guarantees professional production and products durability and offers you the possibility to receive an Extended Warranty for ELMARK  products you have purchased. You receive:

Extended warranty package:

 

  • total 7 years full warranty for products in Automation

   

 

 

  • total 5 years full warranty for products in Electrical materials
  

 

  • total 5 years full warranty for products in LED Lighting
  

 

  • total 5 years full warranty for products in Decor lighting
  
 

 

For all other products of ELMARK, different of the pointed labels as of above, the option of the extended warranty is NOT applied.

For more information, please check General Terms and Conditions

FREQUENTLY ASKED QUESTIONS see more

How to register EXTENDED WARRANTY?

Fill the registration form within 14 days after the purchase date of ELMARK product. All fields are required and the provided information should be correct. After the registration, you will receive email with a unique number, confirming the registration.

 

When the purchased product has EXTENDED WARRANTY?

ELMARK product or products must be purchased after 01.12.2017

  • The extended warranty is valid just for goods under ELMARK trademark, which are presented in our electronic catalogues ELMARK Electrical and ELMARK Lighting and there is no label LIMITED OFFER/UNTIL SUPPLIES LAST

     

  • The purchase must be registered by registration form on http://elmarkholding.eu/en/extended-warranty.html
  • The purchase must be registered in the frameworks of 14 days after the purchase date of product/products.

 

Where can I request for extended warranty?

You can request the extended warranty by registration of the claim on our web site with following address: http://elmarkholding.eu/en/extended-warranty.html

We will contact you on the mentioned email or over the phone in a framework of 48 hours.

 

What is necessary for applying for extended warranty claim?

In case of warranty request you should provide in an online form following information:

  • Scanned purchase document– cash receipt, invoice
  • The unique number from email, received after the purchase registration for the Extended warranty package.
  • Product photos, subject to the claim demand.

 

 

Are the extended and general warranty conditions equal?

Yes, the terms under warranty service are equal.

The Buyer is obliged to be familiar with General warranty terms.

 

How much time does it take the claim to be solved?

Up to 30 days after receipt of the claim.

 

When the extended warranty starts?

The warranty starts from the purchase date, confirmed by cash receipt or Invoice.

 

Important: IF YOU WILL NOT RECEIVE EMAIL UP TO 24 HOURS AFTER YOU MADE THE REGISTRATION, PLEASE TRY AGAIN. IF THERE IS STILL NO EMAIL, PLEASE CONTACT US info@elmarkholding.eu

Purchase Info

 
Item number
(fill in the number printed on the item label)
Company Name
(where you have bought the product from)
City
Cash receipt/Invoice number
Date
 

BUYER INFORMATION

 
Buyer Name
Company Name
(pls fill in this field if a company has made the purchase)
Company's activity
Country
City
email
Phone

General Terms and Conditions

Buyer Information

 
Buyer Name
Company name
(pls fill in this field if a company has made the purchase)
Company's activity
Country
City
email
Phone
 

Scanned cash receipt/purchase invoice

Extended warranty e-mail registration number
Product
Type of claim
Description of claim
 

Product pictures

 
General Terms and Conditions

* ONLY APPLIES TO PRODUCTS DURING PERIOD OF EXTENDED WARRANTY PROVED WITH E-MAIL REGISTRATION NUMBER