Warranty Terms and Conditions

GENERAL WARRANTY CONDITIONS

 

THIS DOCUMENT DEFINES THE WARRANTY CONDITIONS FOR PRODUCTS UNDER TRADE MARK ELMARK PURCHASED AFTER SEPTEMBER 1, 2017

 

1.WARRANTY

 

THE WARRANTY PERIOD OF THE PRODUCT STARTS FROM THE DAY OF THEIR PURCHASE, DEFINED BY A CASH RECEIPT, INVOICE OR OTHER PAYMENT DOCUMENT.THIS DOCUMENT MUST BE KEPT TOGETHER WITH THE WARRANTY CARD IF SUCH HAVE BEEN APPLIED.

 

THE WARRANTY TERM IS DIFFERENT IN RELATION OF THE PRODUCT CATEGORY SPECIFIED IN THE LAST PUBLICATION OF THE ELMARK ELECTRONIC CATALOG ELMARK Lighting AND ELMARK Electrical, AVAILABLE FOR DOWNLOADING AT WWW.ELMARKHOLDING.EU

 

2.WARRANTY SERVICE

 

THIS WARRANTY COVERES ONLY PRODUCTS USED IN THE FRAMEWORKS OF THEIR DESIGNATION OR THEIR NORMAL USE AND FOR WHICH IS VALID THE FOLLOWING:

 

-WORKING CONDITIONS ARE IN ACOMPLIANCE WITH THE INFORMATION MENTIONED ON THE PRODUCTS, THEIR PACKAGE, APPLIED DOCUMENTATION AND TECHNICAL ELMARK CATALOGUES

 

-ENVIROMENTAL TEMPERATURE IS ALWAYS IN THE FRAMEWORKS OF THE WORKING RANGE

- THE ELECTRICAL INSTALLATION WHERE THE PRODUCTS ARE USED IS NOT SUBJECT TO A VOLTAGE VARIATIONS OUT OF THE ACCEPTABEL RANGE MENTIONED IN THE TECHNICAL DOCUMENTATION

-THE PRODUCTS ARE CONNECTED, INSTALLED AND USED PROPERLY IN ACCORDANCE WITH THE PRODUCER INSTRUCTIONS, WITHIN THE FRAMEWORKS OF GRID VALUE, WORKING RANGE AND ENVIRONMENTAL CONDITIONS SETTLED IN THE TECHNICAL SPECIFICATIONS, USER GUIDE, STANDARDS AND ALL OTHER DOCUMENTS ACCOMPANYING THE PRODUCTS.

 

THE ONLY ELMARK OBLIGATION WITHIN THE ABOVE WARRANTY CONDITIONS IS LIMITED UP TO A REPLACE OR REPAIR OF EACH PRODCT FOR WHICH THERE IS DEFINED DEFECT DURING PRODUCTION OR INCLUDED MATERIAL. THE EXPENCES REGARDING INSTALLATION OR DISMOUNTING OF THE PRODUCTS ARE NOT SUBJECT TO THIS WARRANTY.

 

THE USER MAY USE THE PROVIDED WARRANTY ONLY AT THE PLACE WHERE THE PURCHASE WAS MADE BY PROVIDING FULL DOCUMENTATION AND PRODUCT COMPOSITION .

 

IF BUYER DECIDE TO SEND PRODUCT TO THE SELLER BY A COURIER, THE  TRANSPORT EXPENSES AND TRANSPORTATION RISK WILL BE TAKEN BY BUYER.

 

ALL MENTIONED WARRANTY CONDITIONS ARE VALID IF ELMARK'S REPRESENTATIVE HAS ACCESS TO THE FAULTY PRODUCT IN ORDER TO CONFIRM THE FAULTY, IF NECESSARY.

 

THE USER CAN’T USE THE WARRANTY CONDITIONS IN FOLLOWING SITUATIONS:

 

2.1.INSTALLATION BY INCAPABLE OR NOT AUTHORIZED PERSON

2.2. REPAIR IN A NOT AUTHORIZED PLACE BY A NOT AUTHORIZED PERSON

2.3.IN CASE OF FAULY CAUSED BY NOT PROPER EXPLOATATION

2.4.THE WARRANTY DO NOT COVER PRODUCTS WITH NOT PROPER CABELING, FITTING AND EXPLOATATION

2.5.THE WARRANTY DO NOT COVER DAMAGE CAUSED BY FAILERS IN ELECTRICAL INSTALLATION IN CONNECTION OF WRONG, OLD OR NOT WORKING INSTALLATION

2.6. IN CASE IF PRODUCT IS NOT IN GOOD CODITION

2.7. IF DOCUMENT FOR PRODUCT PURCHASE IS LOST (CASH RECEIPT OR INVOICE)

2.8. THE WARRANTY DO NOT COVER DAMAGES CAUSED BY: MOISTURE, FLOODING, FIRE, NATURE DISASTERS, ELECTRICITY INSTALLATION OVERLOADING, ELECTRIC SHOCK, INSURANCE EVENTS, AS WELL AS BREAK, SCRATCH, DIRT,RENT, BURN AND OTHER  INTENTIONAL OR NOT INTENTIOANL ACTIONS, ABUSE, NOT PROPER EXPLOATATION, NOT STANDARD EXPLOATATION OR EXPLOATATION IN A BREAK OF ANY STANDARD, USER GUIDE INSTRUCTION, CODE, INCLUDING WITHOUT LIMITATION THOSE CONTAINED IN THE LAST SAFETY STANDARDS INDUSTRIAL AND / OR ELECTRICAL STANDARDS FOR THE RELEVANT REGION.

2.9. THE WARRANTY DO NOT COVER PRODUCT COMPONENTS WITH LIMITED WARRANTY TERMS 2 YEARS: BATTERIES, CONSUMABLES AND ESC.

 

THIS WARRANTY DO NOT COVER THE LABOR EXPENCES MADE IN CONNECTION OF INSTALLATION OR DISMOUNTING OF THE PRODUCTS

 

ELMARK KEEPS THE RIGHT TO TAKE FINAL DECISION REGARDING THE VALIDITY OF EACH WARRANTY CLAIM

 

3.THE SOLUTION OF ACCEPTED BY US CLAIM WILL BE PROCEEDED AS FOLLOWS:

ELMARK CHOOSE EITHER

3.1 TO REPAIR THE CLAIMED PRODUCT FREE OF CHARGE OR

3.2 TO REPLACE IT WITH A NEW SAME PRODUCT IN A PROPER CONDITION (THERE IS POSSIBILITY TO REPLACE WITH SIMILAR MODEL) OR

3.3 TO REFUND THE AMOUNT TO THE BUYER FOR THE PURCHASE OF CLAIMED PRODUCT, IF THERE IS NO POSSIBILITY FOR REPAIR OR REPLACE IN THE FRAMEWORKS OF 30 DAYS FROM THE CLAIM DATE ANNOUNCEMENT.

THE CLAIMED PRODUCTS WHICH WERE REPLACED BY ELMARK BACAME ELMARK’S PROPERTY.

 

THE GOODS MUST BE MADE IN A FRAMEWORK OF 1 MONTH, COUNTING FROM CLAIM REQUEST BY CONSUMER.

AFTER THE IMPLEMENTATION OF THE GUARANTEE SERVICES OR THE REPLACEMENT IS DONE, THE WARRANTY TERMS OF THE PRODUCT CAN NOT BE RENEWED. THE WARRANTY TERMS ARE EXTENDED ONLY WITH THE TIME NECCESSARY FOR THE PRODUCT REPLACEMENT OR REPAIR.

 

ATTENTION:

BEFORE YOU REQUEST FOR A CLAIM, PLEASE CAREFULLY CHECK IF THE PROBLEM OF THE PRODUCT IS COVERED BY THE WARRANTY CONDITIONS IN ACCORDANCE WITH THE POINTED CODITIONS FOR EXPLOATATION.

-   IF THE CHECK SHOWS THAT THE DEFECT CAN’T BE TREATED AS UNDER WARRANTY PRODUCT AND IF THE OUTDOOR REPAIR IS REFUSED BY YOU THERE IS POSSIBILITY FOR YOU TO PAY THE TRANSORTATION COSTS

-   THE OUTDOOR REPAIR IS PAID BY THE CLIENT.

-   ELMARK DO NOT TAKE ANY RESPONSIBILITY FOR THE ELECTRICITY SUPPLY CONDITION, INCLUDING ELECTRIC SHOCKS, HYPIRTENSION, FUSES WITH A NON-STANDARD HIGH CONDUCTIVITY, VOLTAGE DROPS AND CONTROL SYCTEMS FOR PULSE CURRENT GOING OUT OF THE SETTLED FOR PRODUCTS RANGE AND POINTED IN THE RELEVANT STANDARDS OF SUPPLY FRAMEWORKS.

 

PRODUCTS SOLD TO BUYER, BUT NOT MARKED WITH ELMARK TRADEMARK, THE CURRENT WARRANTY CONDITIONS ARE NOT VALID.

GENERAL WARRANTY CONDITINS ARE VALID FOR PRODUCTS SOLD IN EUROPE.

 

 

EXTENDED WARRANTY

!!! THESE TERMS ARE FOR END CUSTOMERS, WHICH ARE USING THE PRODUCT FOR ITS PURPOSE AND NOT BUYING IT FOR A TRADE PURPOSE. EXTENDED WARRANTY CONDITIONS ARE NOT VALID FOR PARTNERS AND DISTRIBUTORS WITH WHICH ELМАRK HAS TRADE CONTRACTS.

THE EXTENDED WARRANTY IS VALID FOR ALL PRODUCTS WITH ELMARK TRADEMARK, PRESENTED IN OUR CATALOGUES ELMARK Lighting AND ELMARK Electrical, AVAILABLE FOR DOWNLOADING AT WWW.ELMARKHOLDING.EU AND HAVE NO LABEL LIMITED OFFER/UNTIL SUPPLIES LAST

 

 

USERS WHO WANT TO USE THE EXTENDED WARRANTY MUST:

-HAVE PURCHASED ELMARK PRODUCT AFTER 01.12.2017

-TO REGISTER THE PURCHASE AT http://elmarkholding.eu/fr/extended-warranty.html BY FILL IN ALL THE REQUESTED FIELDS AND PUSH SEND BUTTON.

-TO MAKE REGISTRATION UP TO 14 DAYS AFTER THE BUYING DATE

 

EXTENDED WARRANTY HAS SAME CONDITIONS AS STANDARD WARRANTY.

THE WARRANTY IS VALID JUST IN CASE IF THE INFORMATION PROVIDED DURING REGISTRATION IS CORRECT, AND RECEIVED BY ELMARK

 

AFTER REGISTRATION OF THE BUYING, USER WILL RECEIVE EMAIL WITH A UNIQUE NUMBER, WHICH CONFIRMS REGISTRATION.

 

WITH REQUESTING OF THE CLAIM WITHIN FRAMEWORKS OF EXTENDED WARRANTY, THE USER MUST PRESENT DOCUMENT FOR THE PRODUCT PURCHASE, EMAIL-CONFIRMATION OF THE REGISTRATION FOR EXTENDED WARRANTY AND CLAIMED PRODUCT ITSELF.

ONLY THE BUYER CAN USE THE EXTENDED WARRANTY.

NO ONE SUCH AS REPRESENTATIVE, DISTRIBUTOR OR DEALER DOESNT HAVE RIGHT TO CHANGE, MODIFY OR EXTEND THE STANDARD OR EXTENDED WARRANTY CONDITIONS ON BEHALF OF ELMARK, NO MATTER OF THE REASONS.